Everything your team needs, in one place
Phone, texting, team management, and billing — built on one platform instead of stitched together from five.
Phone and IVR
A browser-based dialer with the call flow your customers hit first.
- · Web dialer with caller-ID selection
- · IVR menus that ring a person, forward, or hang up
- · Voicemail with transcripts
- · Missed-call text-back reply
Queues and supervisor
Route calls to the right person, and see what your team is doing in real time.
- · Round robin, ring all, or sequential queues
- · Live agent status and call snapshot (5-second refresh)
- · Agent Available, Busy, and Away status
- · Quality reviews and an agent leaderboard
Business SMS
Text customers from the same number you call from.
- · Shared SMS inbox alongside call history
- · Conversation assignment and internal notes
- · In-app 10DLC brand registration for US texting compliance
Team and reports
Add your team and see how they're performing.
- · Agent, supervisor, and admin roles
- · Shared contacts across the team
- · Team chat and notifications
- · CSV export and call/message reporting
Billing
Usage-based pricing with a real Telnyx cost underneath.
- · Prepaid wallet with low-balance alerts
- · Transparent per-minute and per-segment rates
- · Usage history, invoices, and saved cards
- · Automatic reconciliation against provider cost